CLASS BOOKING RULES

  • Class bookings at our clubs can be made through the Fitness Nation app. Please ensure you always bring your fob to check in, as this will give you access to the club.
  • Only one activity can be booked at the same chronological time, this includes overlapping classes and applies to waiting list spots as well as bookings.
  • Bookings can be made 1 week in advance.
  • We encourage you to arrive at your class 10 minutes before the start to get set up.
  • If you do not arrive at the studio before the class start time, your place may be given away to those on the waiting list.
  • When a class is full, you will be able to book onto a waiting list.
  • If you change your mind, cancellation is available up until 2 hours before the start of the class or gym visit. Late cancellation will be classified as a no-show.
  • If a place becomes available and you are on the waiting list, you will be sent an email and offered a spot to book a place in the class. The first to book will get a spot.
  • If you move from the waiting list into a class, you will not generate a no-show or late cancellation notification.
  • Remember to check into the club up to 2 hours before the start of the class so you are logged as attended. You can always check you are marked as attended with the instructor either before or after the class.
  • If you fail to show up for three bookings within a calendar month, your booking rights will be automatically suspended for one week. You will be notified by email. This policy maximises the potential number of slots available to members.
  • We do not review or remove individual no-show notifications, so we would request that members do not challenge these. Contact the Fitness Manager if you have reason to think that you should not have received a booking-rights suspension. Mitigating circumstances will be considered.